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KONKA Help and Support provides support for KONKA products. Find solutions for top issues or get support through warranty request, FAQ’s and Service policy Warranty.
Please use this form to submit your initial request for warranty service to KONKA .
Answer to the most common questions for your KONKA product.

Service and warranty policy for your KONKA product

Online Warranty Inquiry
  1. Please fill out the form then submit All fields with star (*) mark is required..
  2. Contact Name or Company name(*)
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  9. Product Type(*)
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  11. Product Description
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  12. Faulty Description(*)
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  13. Serial No.
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  14. Date Of Purchase
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  15. Where did you purchase
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  18. Disclosure: KONKA New Zealand always takes diligent care in servicing all goods,however KONKA New Zealand has no liability whatsoever for any form of damage or loss of the aforementioned goods. KONKA New Zealand will not be responsible for any loss of data, and that it is the responsibility of the customer to backup any data which he/she believes to be important, valuable, or irreplaceable before bringing in any goods for servicing. Goods returned for repair must be returned within 7 (seven) days of receipt or RA number. Goods returned for credit must be returned within 7 (seven) days from the original invoice date and must be ire-saleable' condition. Returns for credit may incur a 15% Restocking Fee at the discretion of KONKA New Zealand. Any omissions on RA form, or uncompleted fault descriptions may result in delays. Any goods returned for repair found not faulty or goods with physical damage or damage caused by improper use will not be covered by warranty and the customer shall be liable for a handling and service fee. Only the item in question needs to be returned, and no responsibility will be taken for items such as cables, manuals, CD or original box. All relevant paperwork will need to be shown when collecting goods. Agreement: I have fully read the above, "General Terms and Conditions of Sale", "Terms and Conditions of Trade" and understand them fully.